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Welcome to the Resources for Medical Machines Online. Here you should be able to find all the resources you need for your new and used medical equipment needs. At Medical Machines Online, we know that buying medical equipment, like an ultrasound machine or an EKG machine can be a major investment, so we want to ensure your comfort with the online purchasing process, and your complete satisfaction with our products. For answers to commonly asked questions we get here at Medical Machines Online, please read the FAQ section below. If your question is not answered here, please don't hesitate to call us at 1-866-590-4878.
Frequently Asked Questions
How safe is it to order online with Medical Machines Online?
It is absolutely safe to order online with Medical Machines Online, because as a reputable online retailer we have security for your private information. When you are making your purchase through our online cart system, our secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. If you would feel more comfortable completing your medical equipment purchase with us over the phone, you can call our toll free number, 1-866-590-4878. Either way you choose to purchase your new or refurbished medical equipment with us, rest easy with the knowledge that we take all protective measures to ensure the safe handling of your private information. If you would like to know about our safe information handling practices, please read our Privacy Policy.
What methods of payment do you accept at Medical Machines Online?
Here at Medical Machines Online, we make it easy for you to purchase your medical equipment. You can use the Google Checkout system or we accept the following credit cards: American Express, Discover, MasterCard, or Visa. Medical Machines will not charge your credit card until your medical or dental equipment is shipped to you. (If you have a gift certificate, it will be redeemed when your item ships).
What are the shipping charges for my medical equipment?
We appreciate your patronage at Medical Machines Online, and we will do everything we can to give you an accurate shipping quote when you contact us. Please note that sales tax is applicable on all medical equipment orders shipped to California. If you would like a shipping quote for Hawaii, Alaska, or international orders, please contact us and be sure to include the item number and the complete shipping address in your email.
When will I receive my medical equipment after placing my order?
Your new or used medical equipment delivery time is contigent upon the product's availability, the size of the item and where you are having it shipped. To find a delivery date estimate for your purchase, please click on “calculate my shipping date” during the online checkout process, or check your purchase confirmation for your estimated delivery dates, which you should receive via email.
Is it possible to track my order with Medical Machines Online?
Yes! One of the perks of online shopping with Medical Machines Online is that it is easy to track your orders. Log in to your account on the Medical Machines Online website and click on "track my order". If you would rather talk to a live person, make sure to have your order number handy and call us between 8:00 AM - 5:00 PM, Monday through Friday at 1-866-590-4878.
What is your Customer Satisfaction Policy at Medical Machines Online?
At Medical Machines Online, our primary goal is to exceed your customer service expectations with our friendly and informative staff, and our great selection of quality medical and dental equipment. To guarantee your satisfaction with your purchase, we have a "no questions asked", 30-day return policy, as long as the equipment is in new, resalable condition and in its original packaging. For a detailed account of our dedication to your positive purchasing experience, please visit out Customer Satisfaction page.
What if my medical equipment arrives damaged? Is there a manufacturer's warranty?
In the unlikely situation that your new dental or medical equipment is not in perfect condition when it arrives, please note the visible damage before the delivery person leaves. You must contact us ahead of time to determine your eligibility for a return/exchange before packing and shipping your item back. Please read our Returns and Exchanges page for more information. At Medical Machines Online, many of our products come with a limited warranty. For more information about a specific medical machine's warranty, please contact our customer service department.
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